Help when something is not working
Start with whatever is closest to your problem. If you cannot find the answer, you can always write to us.
Four places to look
Documentation
Installation, configuration, operation and troubleshooting for each product.
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Frequently asked questions
Short answers to what comes up most often, about licences, installation and behaviour.
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Downloads
Where to get the Windows client, the WordPress plugin and other files.
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System status
The current state of the panel, the API and threat data distribution.
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This makes the answer faster
The more concrete the matter, the fewer rounds it takes. What usually helps:
- Which product and version it concerns
- Which operating system or WordPress version
- What you were doing when the problem occurred
- The exact error message, if there is one
- For a block: the address and roughly when
Write to support
We answer in Swedish and English. If it is urgent, say so in the subject line.